Customer Connection Continues to Move Market as BirdEye Also Secures Further G2 Awards in 8 Additional Categories, While Being Honored For Excellence In Artificial Intelligence and Most Innovative Tech Company of the Year.
In this hyper-competitive landscape, businesses must go the extra mile to connect with customers at all times, across all touch points. As many businesses struggle to keep up with this demand, BirdEye is setting the curve. For the 10th time in a row, BirdEye has been recognized by G2 as the highest rated company. BirdEye is the leading customer experience platform for local businesses of all sizes, winning the following recognitions: Leader Overall, Momentum Leader, Best Results, and Best Usability in the G2 Summer Report, in addition to over 100 other recognitions in 8 categories. BirdEye has also received the 2020 Artificial Intelligence Excellence Award by the Business Intelligence group and Most Innovative Tech Company of the Year in the 2020 American Business Awards.
“We are living in the age of the vastly empowered customer, and businesses need to adapt, provide a great experience, and find easy ways to communicate. Businesses who make customer-obsession an everyday competency and learn from the insights provided will be able to rise above the noise and be chosen by even more customers,” said Naveen Gupta, CEO of BirdEye. “BirdEye provides businesses with a suite of tools to lead in the digital transformation process and drive revenue through great customer experience while building a customer insights-driven organization.”
G2 releases Grid and Index Reports on a quarterly basis, ranking companies based on user reviews as well as data from online sources and social networks. Factors considered are customer satisfaction, recency of reviews, and number of reviews, among others.
BirdEye was named the overall leader in the categories of Online Reputation Management, Local SEO, Enterprise Feedback Management Category, Local Listing Management, Live Chat, Local Marketing, Mobile Marketing, SMS Marketing as well as a High Performer in Conversational Marketing. Other recognitions in the G2 Summer Report include Best Results, Easiest To Do Business With, Best Usability, Best Support, Easiest To Use, Fastest Implementation, Best Relationship, Best Meets Requirements, Users Most Likely To Recommend.
BirdEye was also named the Top Feedback Management Software, Top Customer Experience Software, Top Rated in Consumer Feedback, Quality Choice Award, and Top Customer Engagement software by Crozdesk and Top Rated by TrustRadius.
These recognitions from G2, the Business Intelligence Group, the American Business Awards, Crozdesk and Trust Radius show that BirdEye is the undisputed leader in helping businesses of all sizes understand their customers better than ever and utilize those insights to win new business on an ongoing basis. With 60,000+ businesses in 8 countries, BirdEye is continuing to lead in the customer experience and online reputation management space.
For more information, please visit birdeye.com/awards/
BirdEye is a comprehensive customer experience platform. More than 50,000 businesses of all sizes use BirdEye every day to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools. Founded in 2012, BirdEye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
Learn more at https://www.birdeye.com