Leading Membership-Based Skincare Brand Fuels Rapid Growth with Cloud Management Software Solutions.
Zenoti is partnering with Skin Laundry to provide solutions needed to meet new growth opportunities. Skin Laundry is a leading membership-based skincare brand with 24 locations across the United States, United Kingdom, Hong Kong, and Dubai. Skin Laundry is moving from Booker to Zenoti as its cloud-based software management solution.
Known for delivering exceptional facial services, Skin Laundry required a solution capable of data centralization to assist rapid expansion. This caused Skin Laundry to invest in other custom-developed solutions, which added unnecessary operational costs. Zenoti’s technology – designed for multi-center brands – provided the solutions Skin Laundry needed. Skin Laundry now benefits from all-in-one solutions that improve data reporting and marketing strategies – among other improvements.
Zenoti provides Skin Laundry software that creates a centralized shared database – a single source of truth – across locations. As Skin Laundry continues to grow, Zenoti’s powerful technology will unify operations and streamline management by providing convenient insights into everything from inventory, employee performance metrics to personalized marketing appeals across the organization.
With Zenoti’s smart marketing solutions, Skin Laundry can reach the right customer, with the right message, through the right method. Skin Laundry will use their new automated marketing capabilities to communicate with customers effectively. Customers may receive an automated text message and/or email sharing aftercare recommendations, reminders to book their next appointment, new policy updates, and check-in instructions. Centralized data allows managers to create targeted marketing campaigns based on a wide array of data about every customer, improving the effectiveness of marketing campaigns.
Powered by Zenoti Go, Skin Laundry now also offers customers a branded mobile app that meets new post-COVID expectations and – importantly – elevates guests’ experiences. With the new app, Skin Laundry customers can now check-in from the parking lot or upon entering clinic doors through geofencing technology – no need to interact with front-desk staff. Service providers receive an immediate notification of their arrival, reducing customers waiting in the clinic reception. During visits, Skin Laundry service providers can revise customer invoices to add upgrades from using their employee-facing mobile app. At check-out, customers avoid commonly touched POS equipment and pay, rate, and rebook from the convenience of their mobile devices. Staff members receive immediate payment confirmation notifications.
Zenoti is also proud to offer Skin Laundry support in local languages for digital forms and software support in many areas globally, including Chinese for their Hong Kong locations. Zenoti empowers Skin Laundry to grow globally with unprecedented personalization.
“Skin Laundry is growing, and we need advanced technological solutions to support our growth. We are proud to deliver exceptional services to our guests. Zenoti helps us make sure that, despite rapid growth, we deliver unforgettable experiences that keep our customers coming back. Zenoti’s all-in-one solutions and data centralization make creating these experiences possible,” said Chris Carey, COO of Skin Laundry.
Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.
Zenoti powers thousands of spas and salons in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
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